Frequently Asked Questions (FAQs)

About CrowdBuy

What is CrowdBuy?

CrowdBuy is a membership-based platform that leverages the power of collective buying to secure discounts and deals for our members. We negotiate with brands and merchants to get the best prices, which are often only possible when buying in bulk.

How does CrowdBuy work?

CrowdBuy operates by running various types of campaigns:

  1. Crowd Buying Campaigns: We set a goal for the number of participants. If we meet that goal, everyone who joined gets access to the discounted price we negotiated.
  2. Limited Quantity Deep Discount Campaigns: These offer significant discounts but are available on a first-come, first-served basis due to limited quantities.
  3. Deal Announcements: We notify members about upcoming deals on various platforms like Amazon.com and other stores.

Membership

What types of membership do you offer?

We offer two types of membership:

  1. Free Membership: Access to basic features and some campaigns.
  2. Premium Membership: Access to all campaigns, early notifications, and additional perks.

What are the benefits of a Premium Membership?

Premium members enjoy:

  • Access to all money-saving campaigns
  • Early access to deals
  • Exclusive giveaways and rewards
  • Premium customer support

Is there a money-back guarantee?

Yes, we offer a 30-day money-back guarantee for our Premium Membership. If you're unsatisfied with our service, you can cancel within 30 days and receive a full refund for that month.

Campaigns

How long do campaigns usually last?

Campaign durations vary. Some may last a few days, while others might run for several weeks. The end date is always clearly displayed on each campaign page.

What happens if a crowd buying campaign doesn't meet its goal?

If a crowd buying campaign doesn't meet its goal, the campaign is unsuccessful and no purchases are made. Members can then participate in other active campaigns.

How do I join a campaign?

To join a campaign:

  1. Sign up for CrowdBuy account
  2. Select the categories that you're interested in from the welcome page
  3. We will send you newsletters for campaigns that you may be interested in
  4. Join the campaigns that you're interested in
  5. Follow the prompts to commit to the purchase

Are there limits to how many campaigns I can join?

There are no limits to the number of campaigns you can join. However, remember that joining a campaign is a commitment to purchase if the campaign is successful.

Purchases and Savings

How do I make a purchase once a campaign is successful?

Once a campaign meets its goal, we'll send you a notification with instructions on how to complete your purchase at the discounted price.

Are the discounts really better than what I can find elsewhere?

Yes! We leverage the power of collective buying to negotiate prices that individuals typically can't access. Our team works hard to ensure that the deals we offer are genuinely valuable to our members.

What if I change my mind after joining a campaign?

We understand that circumstances can change. If you need to withdraw from a campaign before it ends, please contact our customer support team as soon as possible.

Technical and Account Issues

How can I update my account information?

You can update your account information by logging in and navigating to your account settings. Here you can change your name, email, and other information.

What should I do if I'm having trouble accessing the website?

If you're experiencing technical difficulties:

  1. Try clearing your browser cache and cookies
  2. Ensure you're using a supported browser (we recommend the latest versions of Chrome, Firefox, Safari, or Edge)
  3. If problems persist, please contact our support team

Contact and Support

How can I contact CrowdBuy customer support?

You can reach our customer support team by:

  • Email: hello at crowdbuy.net

What are your customer support hours?

Our customer support team is available Monday through Friday, 9am to 5pm EST. Premium members have access to extended support hours.

Remember, if you have any questions that aren't answered here, don't hesitate to reach out to our support team. We're always happy to help!